Terms & Conditions

Terms & Conditions

Important legal information

By accessing this website you consent to the following terms and conditions of use. In these terms and conditions 'Royal Mail' means Royal Mail Group Ltd and its associated companies.

Security and privacy

Royal Mail takes the security and privacy of its systems and its customers' data very seriously. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. Royal Mail will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

By using this website, you agree to the capture and use of your data in accordance with the terms laid out in this website's Privacy Policy. For more information on our Privacy Policy please click here.

Exclusions and limitations

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law Royal Mail:

(a) excludes all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website; and

(b) excludes all liability for loss or damage arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Royal Mail of the possibility of such potential loss) and indirect, consequential and incidental damages.

Royal Mail does not however exclude liability for death or personal injury caused by its negligence.

The above exclusions and limitations apply only to the extent permitted by law.

Content changes and Accuracy of Information

Royal Mail may make changes to the contents of this website at any time and without notice. Personalisation of the site based on user activity and preferences may change the appearance and contents of this website at any time.

Some information on this website is taken from sources external to Royal Mail or is of a type that changes frequently. Royal Mail does not necessarily share the opinions expressed or endorse the material appearing in external content published by it on this website.

Accessing this website

Royal Mail cannot guarantee that this website will operate continuously, without interruptions or be error-free. You must not attempt to interfere with the proper working of this website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt this website or any computer system, server, router or any other internet-connected device.

You must use this website and the information available from this website responsibly. No such information may be used for or in connection with any unlawful, immoral or anti-social purpose, or in a manner which is or may be damaging to the name and reputation of Royal Mail or its related companies.

Trade mark and copyright notices

Royal Mail and the Royal Mail cruciform are registered trade marks of Royal Mail Group Ltd or its related companies in the United Kingdom and other countries.

The names of Royal Mail's goods and services featured on this website are trade marks of Royal Mail Group Ltd or its related companies.

All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright Royal Mail Group Ltd or its related companies or their licensors.


Nothing on this website constitutes an offer by Royal Mail to sell any goods or services.

Cancellation of registration

Royal Mail may cancel your registration for this website or any service hosted on it if you breach these terms and conditions or the customer terms and conditions for any service.

Discussion groups and bulletin boards

Unless otherwise stated, Royal Mail does not edit or monitor the content of any discussion group or bulletin board hosted on this website. The content of discussion groups and bulletin boards is provided by third parties. Royal Mail is not the publisher of it. However, Royal Mail may remove content from any discussion group or bulletin board at its discretion.

Links to this website

You may not create a link to any page of this website without Royal Mail's prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

Royal Mail does not monitor or review the content of other parties' websites that are linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Royal Mail. Royal Mail is not the publisher of such opinions or material.


Although Royal Mail uses reasonable endeavours to ensure that any software made available by it on this website is suitable for downloading, installation and use by third parties, all such software is provided "as is" without any warranty. Specifically, and without limitation, Royal Mail does not warrant that any such software is virus free, without defects, Year 2000-compliant, compatible with other software or operating systems or suitable for any specific purpose. Royal Mail accepts no liability for any loss or damage caused by the downloading, installation or use of any such software, and the general exclusions and limitations above apply to such downloading, installation or use.

Royal Mail does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law.

Software suppliers

The details of software suppliers are provided for information only. Royal Mail is not responsible for any software supplied by a software supplier and their inclusion on this website does not endorse such products nor does it verify that the details relating to software suppliers given on this website are accurate.

Royal Mail reserves the right to withdraw, suspend or modify this website or certain parts of this website with or without notice to you, where we have reason to do so. There may also be times when this website or certain parts of this website become unavailable. You agree that Royal Mail will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of this website or any service available on or through this website.


These terms and conditions are governed by the laws of England and Wales. All disputes arising out of your access to this website are subject to the exclusive jurisdiction of the English and Welsh courts. If any of these terms or conditions is deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above) then the invalid or unenforceable provision will be severed from these terms and conditions and the remaining provisions will continue to apply.

Royal Mail Group Ltd is a company registered in England and Wales, number 4138203, registered office 148 Old Street, London EC1V 9HQ.

Royal Mail Group VAT registration number: GB243170002.

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